Muna Al Riyami

MBA, GB

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About Me

Strategic and operational leader with over 15 years of international experience in aviation, luxury hospitality, and maritime operations. Proven ability to lead high-stakes environments including pre-openings, fullservice operations, and risk-critical infrastructures. Expertise spans operational oversight, regulatory compliance, crisis and safety management, stakeholder governance, and capital project delivery. Recognized for building strong cross functional teams and driving alignment with organizational objectives and statutory obligations.

My Experience

Current

Chief Operations Officer
Bermuda Airport Authority

Airport Operations and Travel
Accomplishment:

Marriott Luxury Advisory Board - CALA
Leading the operation of 120 keys resort, and 30 residences units. spearheading Food & Beverage, Rooms, SPA, Residences, Loss Prevention, IT, Engineering and Event Management
Implemented overflow process from Resort to Residences, resulting in 13.6% increase in Marriott Bonvoy Redemption earnings YOY
Launched Mobile Gourmet Eatery partnership with Moët & Chandon with an estimated additional revenue of $200K per annum
Guided the team though change management adaptation resulting in 31% increase in associate engagement satisfaction survey
Leading resort and brand activations, resulting into 14.2 points increase VLY in guest satisfaction metric
Maintained labor productivity module with 5.6% increase in hours worked against 30% increase in sales YOY

2024 - 2025

General Manager
The Ritz-Carlton Yacht Collection

Operational Excellence & Strategic Alignment, Maritime Operation and Compliance

Led the successful opening of LUMINARA, overseeing all aspects of operational readiness, crew mobilization, service standards implementation, and regulatory compliance. Directed the mobilization and leadership of 500+ crew members across multiple departments, ensuring effective service delivery, safety, and operational consistency in a complex, highregulation environment. Oversaw end-to-end operations including financial performance, international port clearance, vendor contracts, and immigration protocols across multiple jurisdictions. Ensured strict adherence to global regulatory and audit standards, driving quality and safety management systems aligned with international maritime law, flag-state requirements, and third-party audits. Achieved a Forbes Four-Star rating for the fleet’s flagship yacht by improving performance metrics from 79% to 85% in a single year, through structured operational oversight, audit preparedness, and service enhancements.

2023 - Current

Director of Hotel Operations
St. Regis

Operations Management, Luxury Operation, Marketing
Accomplishment:

Marriott Luxury Advisory Board - CALA
Leading the operation of 120 keys resort, and 30 residences units. spearheading Food & Beverage, Rooms, SPA, Residences, Loss Prevention, IT, Engineering and Event Management
Implemented overflow process from Resort to Residences, resulting in 13.6% increase in Marriott Bonvoy Redemption earnings YOY
Launched Mobile Gourmet Eatery partnership with Moët & Chandon with an estimated additional revenue of $200K per annum
Guided the team though change management adaptation resulting in 31% increase in associate engagement satisfaction survey
Leading resort and brand activations, resulting into 14.2 points increase VLY in guest satisfaction metric
Maintained labor productivity module with 5.6% increase in hours worked against 30% increase in sales YOY

2021 - 2023

Director of Operations
JW Marriott Marriott

Operations Management, Hotels Openings, Financial Analysis
Accomplishment:

Led the closure activities of JW Marriott Muscat and transition to the Project Team for the planned structural work.
Spearhead the pre-opening operation activities of JW Marriott Istanbul Marmara Sea, a 204 keys hotel
Led a focused team for the development of a local hotel chain managed by the Hotel’s Owning Company – OMRAN.
Leading the operation of 304 keys hotel. Managing Food & Beverage of six outlets, and a large Banquet and Event Facilities, Recreation Centre of over 250 members, Front Office, Housekeeping, Culinary, Loss Prevention and Engineering.
Introduced revenue-generating initiatives in Recreation, resulting in a 77% increase in revenue.
Directing events’ collaboration between Oman Convention & Exhibition Centre and JW Marriott with an estimated revenue of One Million OMR per annum.
Tasked as an Interim Hotel Manager to spearhead the opening activities of 112 keys luxury resort for an International Hotel Company owned by OMRAN.

2016 - 2023

IMTN – International Management Trainer Network, EMEA

Certified Marriott Management Trainer. Management Training Design and Delivery (Virtual and Instructor-led)
Locations:

Doha Marriott Hotel, Qatar
Amman Marriott Hotel, Jordan
Westin Doha Hotel, Qatar
Marriott Marquis City Center Doha, Qatar
Hurghada Marriott Hotel, Egypt
JW Hotel Dubai, UAE
Hurghada Marriott Hotel, Egypt
Riyadh Marriott Hotel, KSA
Marriott Sharm El-Sheikh Beach Resort

2019 - 2021

Multi-Property Director of Quality and Learning

Project Management, Quality Management, Operational Innovation, Lean Six Sigma
Accomplishment:

Tasked in the opening of Al Messila Luxury Collection Resort and Spa. Qatar, Doha, a 152 keys resort
Collaborated in the opening of JW Marriott Muscat
Led the re-opening of Al Bustan Palace, A Ritz-Carlton Hotel, a 250 keys resort
Implemented guest satisfaction and brand standards strategies leading to Green Classification in Brand Standard Audit
Directed operational innovation and excellence projects leading to a 15% increase in Guest Satisfaction Matrix
Facilitated digital interaction project implementation

2018 - 2019

Internal Operational Audit, Talent Management, Strategic Alignment
Accomplishment:

Supported the opening of The Ritz-Carlton Hotel Rabat, Morocco
Achieved green classification in annual brand standards audit
Lead guest engagement projects, leading the hotel to top ranking in MEA

Director of Quality and Learning

2016 - 2108

Director of Learning

Training Design, Behavioral Interviewing, Career Coaching
Accomplishment:

Supported the opening of Luxury Collection Hotel, Jordan
Participated in the opening of W Hotel Amman
Designed and executed Al Bustan Palace Hospitality Academy’s strategy and objectives

2014 - 2016

Learning Manager

Training Delivery, Strategy Implementation
Accomplishment

Participated in cross exposure at The Ritz-Carlton Doha, Qatar
Implemented interactive learning programmers
Assessed guest satisfaction data and coordinated hotel-wide projects

2006 - 2014

Senior Instructor, In-flight Operation - Oman Air

Accomplishment

Designed and delivered service-related training programs
Coached in-flight operations team

Education

2021

Masters of Business Administration

University of Bedfordshire, UK

2017

Associate Degree in Business Administration

Missouri University of Science and Technology
(Mazoon College – Oman)

2015

CELTA, Certified English Language Teacher – Adults

The University of Cambridge, Language Center

2013

Instructional Designer

Staffkit Centre – USA (E-Learning)

PROFESSIONAL QUALIFICATION

Lean Six Sigma – Green Belt
Competitive Advantage and Profitability, E-Cornell University
Instructional Design, Virtual Classes – Staffkit (USA)
The Five Choices of Extraordinary Productivity
Marriott Interviewer Certification – Behavioral Interviewer
Green Book – Quality Improvement

Foundation of Leadership

Dynamic Teams

TOOPS – Training on Property Certification

Green Book – Quality Improvement Tools

Train the Trainer

Effective Training Skills